Shop
: Customer Service Information
 Shipping
Shipping Rates:
USPS
Priority or First Class Shipping to locations within the
United States
3
–8 Business Days- FREE
USPS
International to locations outside the United States
7
- 10 Business Days- Email for rates
Express
Mail (Signature Required)
1
- 2 Business Days- Email for rates
We are
currently shipping out orders on Wednesdays.
All order received
by 2 PM Central on Wednesday will be shipped that day. If
you need your shipment faster, contact us and we can make
special arrangements to get your package out earlier.
Shipping times
can be longer during the holidays.
Customers
with orders shipped internationally are responsible for
all duties and taxes.
Payment
We accept Paypal
as well as all major credit cards, Visa, Master Card, American
Express and Discover.
Return
Policy
If your order
does not meet your expectation, you may return it for a
full refund within 7 days of receipt. Please contact us
prior to returning an order. We do not cover the cost of
return shipping. Requirements for returning merchandise:
1. Item must
be returned in its original packaging, with tag still in
place.
2. Include invoice
and a written explanation for return.
3. Ship via registered
mail or use delivery confirmation, tracking or insurance.
If we do not
receive the package, we will not issue a refund. Provided
the item is received in good condition, a refund will be
promptly issued upon receipt. Please do not return items
that have been damaged in your care.
Privacy
Policy
The
information that you provide when placing an order is never
sold or shared with other companies or parties. You will
not be placed on any mailing lists unless you specifically
sign up for them although we may occasionally notify past
customers of new items or sales. Any information provided
to Holli Brown Mosaics and Dish It Out! During an order
will be used strictly for completing that order. Orders
are processed through a secure server, so your credit card
information is not kept on file at the offices of Holli
Brown and Co. This web site contains links to other web
sites. Please note that when you click on one of these links,
you are moving to another web site. We encourage you to
read the privacy statements of these linked sites as their
privacy policies may differ from ours.
Wholesale
Wholesale inquiries
are welcomed. Just send us an email: hb@hollibrownmosaics.com
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